Frequently Asked Questions
One Number Customer Support
From ordering through customer support, just one phone number is all it takes: 239-848-8652.
We are available during normal business hours, Monday through Friday, 9:00 a.m. until 5:00 p.m. Eastern Time.
Online Pricing
Dealing with numerous manufacturers, it is nearly impossible to keep up with the prices modifications and changes. Prices must be confirmed with our sales team. We appoligize with the inconvenience.
Warranty
Manufacturer’s Warranties are in effect with every item Salon Made Simple ships. Each manufacturer has their own coverage. Warranty information on specific items will be presented and discussed at the time your order is placed.
Shipping & Freight
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"Drop Ship" Ships from product manufacturer. | Delivery time for drop shipped items varies based on the manufacturer. Most items ship within 1 week, with the exception of some massage tables, spa equipment, and salon furniture, which can take up to four-six weeks to ship and another week for delivery.
Salon Made Simple passes freight costs directly to our customers. We do not mark up these charges and have negotiated the best possible freight rates with the best service options through the nation’s leading carriers. Typical shipping times are indicated in the product description for every item on the site. Freight charges are displayed once an item is placed in the shopping cart and the customer indicates a destination state and zip code. Note: Actual shipping costs may vary from those shown at check out (if item must ship via common carrier due to size). We will contact you if any adjustment is required... or call us and check for a shipping quote!
Payment Methods
Salon Made Simple accepts Visa, MasterCard, American Express, Discover cards on line or through a payment link with PayPal. We also accept personal checks.
Contact Salon Made Simple at 239-848-8652.
Ask us about lease-to-own options.
C.O.D. is not available as a payment option.
Order Cancellation
Cancellations for in-stock items will be accepted prior to 4:00 p.m. Eastern Time on the same day the order is placed. Cancellations on Special Order furniture cannot be accepted once an order is in production.
No Refunds or Exchanges (Store Credit Only.)
A Minimum of 20% Restocking Fee Will Apply for Any Refused Merchandise.
Shipping and Handling Charges are not refundable.
Returns
Most of the items Salon Made Simple offers, are made to your specifications and are not returnable. Contact a Salon Made Simple agent at 239-848-8652 for specific return policies prior to placing your order. Authorized returns must be made in the original packaging.
Damaged or Missing Items
All items are inspected and tested before they are shipped. If an item is damaged during shipment, first contact the shipping company and fill out a damaged item report and contact Salon Made Simple within 24 hours of receipt of merchandise at 239-848-8652 for a Return Merchandise Authorization Number (RMA). If an item is missing or not what you had ordered, contact us right away and please remember not to throw away the packaging, in any case, as any returns require the original box.
International Shipping Now Available!
We have partnered with numerous Freight Fowarders to service our international customers. Contact us for the best possible rates.
We are not responsible for late delivery, broken, damaged or misslabeled items. We will work with you to have the items replaced or any issue resolved by working with the manufacturer. We strive on 150% customer satisfaction.
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